Terms and Conditions

For use within these Terms and Conditions Concept Fine Wines is abbreviated to CFW.

Cookie Policy.

CFW use cookies in order to create a basket of desired items ready for card processing. This is a completely normal method for an ecommerce website. CFW do not hold, record or use the information from these cookies in any way. CFW also have a log in facility that holds information in cookies purely for your own use which allows auto filling of name and address details.

By using this site and adding items to your basket and / or registering, you are consenting to the use of cookies within this site. No cookies are kept beyond the duration of your visit to the site.

Privacy Policy

CFW respects your privacy and therefore endeavours to protect your personal data.

The amount of information collected depends upon the services that you use.

For purchasing CFW collects personal information to allow the processing and delivering of orders. By subscribing to the website, such as to the mailing list or quarterly case (or any other service), you consent to CFW holding relevant personal data about you and agree to be bound by all terms and conditions. Data held includes your contact and registration details, details of your orders and preferences, and your use of our services and website. If you are registered CFW may contact you to obtain feedback on the service you have experienced.

CFW will not share your details with any other company and is committed to the 1998 Data Protection Act.

You have the right to unsubscribe at any time by contacting info@conceptfinewines.com.

For any further information or queries on this privacy policy please contact info@conceptfinewines.com.

General Terms and Conditions

CFW reserves the right at any time to change the prices and other information contained within this website.

CFW endeavours to ensure that all information, including prices and vintages, on the site are correct. However should this not be the case CFW accepts no responsibility.

Please note that changes in vintages frequently occur. The vintage currently available will be dispatched.

In the event that an item is out of stock Concept Fine Wines will endeavour to contact you to arrange a replacement or credit.

Details of breakages must be notified to Concept Fine Wines within 24 hours of delivery. The Buyer or recipient is requested to carefully check all goods at the time of delivery. The delivery or carriers note should be signed noting any shortages or breakages or any other discrepancies. Concept Fine Wines cannot accept claims for shortages or breakages etc not recorded in this way. If any incorrect bottles are delivered as part of the consignment a refund or replacement will be offered following return of the relevant bottle(s). Notification of this is required within 24 hours of delivery.

Concept Fine Wines makes every effort to ensure that the wines we sell are of satisfactory quality and appropriate for the age of the wine. Wine is a natural product and as wine may age in a non-uniform manner CFW cannot be responsible for subjective judgements such as in respect of quality or drinkability. Older wines in particular are sold as seen/found and we do not provide refunds for wines that are considered to be out of condition.

It is hugely important to Concept Fine wines that any Buyer is completely satisfied with their purchase. Therefore should the Buyer wish to return any goods a credit or exchange will be offered within 5 working days of the goods being received, providing they are received unopened and therefore in a fully re-saleable condition. Concept Fine Wines reserves the right to refuse a refund or exchange and cannot be liable for costs involved in the return of goods. The buyer is entitled to cancel any order within a reasonable level of time, however will be liable for any costs that have been incurred by CFW.

This site is secure for credit card payments and adheres to PCI DSS rules, however ordering and payment can be made by contacting CFW on info@conceptfinewines.com or 01423 701418.

All goods remain the property of CFW until full payment has been received.

The CFW site contains links to other websites but accepts no responsibility for content found within these sites.